#4Steps: Getting the Pulse of What Matters

#6. Step Two - Getting the Pulse of What Matters   Now that you’ve identified what you’ve seen or heard (what you’re responding to), let’s focus on what’s driving the situation. If you want to share something, there’s a reason for that. You probably are upset or concerned about something, or confused or impatient, or … Continue reading #4Steps: Getting the Pulse of What Matters

#4Steps: Creating Shared Reality (Part Two)

#5. Step One- Creating Shared Reality (Part Two)  (“Here is what I observed”) If you want to talk about an action or something that happened, share what you observed, free of judgment or blame. Imagine that you have a camcorder—recording exactly what happened on video tape, or that you’re like a sports commentator giving a … Continue reading #4Steps: Creating Shared Reality (Part Two)