Online Course: Home Base

Welcome to the online course, “Four Steps to Effective Feedback.”

Our Request of You: We work hard to produce content and to customize the course to serve you — the people who are registered. We would appreciate it if you would use these materials only for yourself. If you know someone who wants access to these materials, please invite them to register for the course (registration remains open since new students can access the recordings and materials). If you’d like to use the materials for another purpose, please email us to check first.

How to Join the Sessions:

On your computer, tablet, or smartphone connected to the internet, click or copy-and-paste the following link into your web browser’s address bar:

If this is your first time using Zoom:

  1. Please know that it’s very easy to use — no technical savvy is needed.
  2. Arrive 5-10 minutes early to test your connection.
  3. Download the Zoom app (a very brief download)
  4. OPTIONAL: Get an orientation to how Zoom works with this how-to guide.

While we strongly recommend that you join the sessions on video using the link above, it’s also possible for you to join using a telephone (audio-only). Please use this only as a backup, since a lot of the richness of the course comes from seeing the presenter, other participants, and visual aids. However, if the phone is your only option, here’s how to join:

  1. Dial 408-638-0968 (U.S.). If you are in another country, find your local dial-in number here.
  2. When prompted, enter the meeting ID: 985006087 #
  3. During the session, press *9 to raise your hand (and *9 again to lower it) when the presenter invites people to speak.

HELP: If you encounter any difficulties using Zoom, email our technical support person and host, Robin O’Brien.

Times: Each session will take place from 6:00 pm – 7:30 pm ET (3:00 pm – 4:30 pm PT)

Dates: The course consists of six 90-minute sessions on 6 consecutive Wednesdays:

  1. September 18, 2019
  2. September 25, 2019
  3. October 2, 2019
  4. October 9, 2019
  5. October 16, 2019
  6. October 23, 2019

Session Summaries:

  1. SESSION 1: We will set intentions together and look at what makes it so hard to give and receive feedback: What gets in the way? And what would make it easier? We’ll also learn a practice you can use at any time to get more energized and focused when giving feedback.

    Also, please have a copy of my Collaborative Communication Intro Packet available during the class — either print out a copy or make it available on your device, because we will refer to it during the session. Also, before arriving at the first session, I recommend that you read an excerpt of the article, “Authenticity in the Workplace” by Grace Welker.

    Finally, please read Part 1 of the written version of Four Steps to Effective Feedback, “What gets in the way of speaking up?


Course materials: