Thursday, January 21, 2016; 7:00 – 8:30 pm

92 Street Y (Lexington Avenue at 92nd St, New York City)

[Buy Tickets Here]

Have you ever reached an impasse with colleagues, clients, a family member or person on the street? In this interactive session, participants will learn how to navigate challenging conversations by practicing a four-step communication model that transforms critical communication barriers into opportunities for clarity, collaboration and action.