(NYC) How to Deal with Difficult People (Holiday Edition) [Nov. 14, 2019]

We expect the holidays to be a joyful time of year filled with gatherings and parties with those closest to you — family, friends, and colleagues. But what if you are forced to mingle with that difficult person?

difficult family interaction

Learn practical skills to resolve and avoid difficult and time-consuming impasses. Learn how to navigate challenging conversations in a game-changing way to get immediate clarity, empowerment, and results while restoring long-term confidence and trust.

This 90-minute program will be engaging and experiential, so bring examples from your own life that you would like support with!

  • DATE:  Thursday, November 14, 2019
  • TIME:  7:00 pm – 8:30 pm ET
  • HOST & SPONSOR: 92nd Street Y, 1395 Lexington Ave., New York, NY 10128 (between 91st & 92nd Streets) (directions)
  • COST: $35/person
  • REGISTRATION is coming soon.
  • QUESTIONS:  For questions about registration, scholarships, directions, or other logistics, contact the host.

About the Trainer:

Dian headshot 2019 MED

Dian Killian, Ph.D., is the founder and lead trainer of Work Collaboratively, an internationally recognized leader in supporting managers and teams in working more effectively together with greater shared vision and harmony.

Dian is the author of Urban Empathy: True Life Adventures of Compassion on the Streets of New York and co-author of Connecting across Differences: How to Connect with Anyone, Anytime, Anywhere. A certified trainer with the Center for Nonviolent Communication and a certified life coach, Dian is passionate about the power of empathy in transforming individual lives and the world.


green committment

We’re delighted that you’re planning to join us for this in-person program! We invite you to care for the environment by offsetting your carbon impact in traveling to the event by making a donation to one of these organizations:

  1. Trees for the Future: Improving the livelihoods of impoverished farmers by revitalizing degraded lands. Donate.
  2. Tree Sisters: Planetary restoration at the grassroots level with a focus on women and tropical reforestation. Donate.

hands holding green earthWork Collaboratively offsets any travel our trainers do by making donations to these two organizations to offset our carbon impact. In addition, we reuse materials, use recycled paper products, and reuse name tag holders. We also avoid using non-reusable, non-durable plastic products.