(Online) How to Cool Down a Hot Situation [July 8, 2020]

Join Dian Killian for this online class to discover practical strategies for de-escalating conflict and keeping your head even as others are losing theirs.

Watch a welcome video by the instructor, Dian Killian

The last few months have been unnerving and stressful — facing a pandemic, a lockdown, massive unemployment, and significant changes in how we work and do business. These stresses further revealed urgent challenges we were already facing as a country around racism, economic disparities, and polarized political views.

How, in this pressure cooker, do you manage your own reactions, keep your cool, and communicate effectively? How — instead of blowing up or giving up — do you find a way forward with honesty, mutual respect, and connection?

In this interactive and highly practical workshop, learn four basic steps to better manage your own reactions, and better respond to others in challenging situations. Discover how to quickly get to the core of what matters for you and others and create better outcomes for everyone involved.

Past participants have called Killian’s program “profound” and “…very useful for my relationships in the workplace.” It offers “tremendous insight … and tools for separating out the many different things going on when two people try to communicate.”


  • DATE: Wednesday, July 8th, 2020
  • TIME: 7:00 pm – 8:30 pm ET (optional Q&A 8:30 pm – 9:00 pm)
  • HOST: Out Professionals
  • LOCATION: Your computer, tablet, or smartphone from the convenience of your home or office using Zoom, a free videoconferencing app.
  • COST: $10
  • INSTRUCTORDian Killian, Ph.D.
  • QUESTIONS: Email the organizer

This Out Professionals online class is designed to help you transform any situation into one marked by greater insight, connection, and trust. You can discover how to:

  • Identify on a core level what’s bothering you, so you can be more proactive in meeting your needs.
  • Better self-manage your reactions, so you can be more skillful in your response.
  • Discover what is driving the situation for the other party, so you can more easily find win-win solutions.
  • Gain insight into how demands (including “should” / “ought” / “have-to”) play into unhelpful reactions, such as anger.
  • Harness the distinction of cause versus stimulus, to master any situation, and proceed proactively to the next steps.

This program will interest anyone wanting greater choice, self-mastery, or awareness in responding to challenging people and situations. Once you have achieved this, you can more effectively meet your own needs.

This course will take place on Zoom, a free video conference platform designed for the layperson and available to anyone with a computer, tablet, or smartphone.

About the Trainer:

Dian Killian, Ph.D.

Dian Killian, Ph.D., has been a Certified Trainer with the Center for Nonviolent Communication since 2005 and has offered training around the world.  She is a co-author of two well-loved NVC books, Connecting across Differences: How to Connect with Anyone, Anywhere, Any Time (in English and German) and Urban Empathy: True Life Adventures of Compassion on the Streets of New York.

Based in Brooklyn, Dian teaches regularly at the Kripalu Center for Yoga and Health, the 92nd Street Y, the New York Open Center, and the Omega Institute and has worked with diverse organizations including Johnson & Johnson, Merck, Haver Analytics, Americorps, the United Nations Development Program, the Peace Alliance/Department of Peace campaign, New York University, and Cornell University.  She is known for sharing NVC in a clear, down-to-earth, and engaging way with humor and stories.

2 thoughts on “(Online) How to Cool Down a Hot Situation [July 8, 2020]

  1. I am a mediator, so I have to handle with high parties emotions, reactions, and I want to learn ways to manage own and others emotions

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